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Unable to manage my landline anymore.
When I was forced to join EE from BT I was able to manage my landline (digital) and set up "call protect" etc. Now when I login to my EE account and select "manage plans" only Broadband is available and not landline. Does anybody have any ideas befor...
Unable to make calls abroad with full works plan
I have a full works plan but have been unable to make outgoing calls in Australia (included in zone 1 roaming). I have data, have been able to send and receive texts, search online using data but when attempting to call 150 or any other calls, there ...
TRANSFER OLD NUMBER TO NEW SIM
Hi, I got a new sim by accident and its connected to a card. could i please have that information transferred to my old number as I would love to retain that.I would really appreciate a swift response.Thank you.
Resolved! Why was my last bill so high
Resolved! Smart hub pro - how to merge the WiFi chanels
Hi team!I finally got my 1.6gb fibre installed last night and so far; it’s looking very good - but I have one technical issue that I’d like some help with please. my HomePod isn’t working too great , it keeps buffering and not behaving - I’ve done so...
Refund
Hi, I changed to EE broadband in July 2024 but my existing “Three” broadband contract ended on February 2025. The EE cold call sales told me EE would refund how much I have paid to “Three “ during this contract period. My “Three “ contract already f...
Inclusive Add Ons
Hi, I’ve recently changed my inclusive extra from the roaming pass to Netflix but discovered it’s not gonna work for me as my parents are an extra member and don’t want them being removed from my existing account - so can I now change my inclusive ex...
Mobile repair
I sent my phone in for repair on April 22nd and I still haven't recieved it back again. I got an email saying it was being sent back to store on 29th April but have had nothing since. Very little information on tracking website. Is it normal for EE r...
Battery Backup for WIfi 7 Router
Hi,I have just renewed my Broadband/Landline contract with BT. (Still in the cooling off period). I also requested a tech guy to check out my wifi as it has a few issues. One of the things that came up was that my existing router may require upgrad...
Not receiving messages
i recently signed up to a contract phone and i just put my new SIM in my phone but when i call 150 the AI assistant says she sent me a message with all the details i need and i never receive any messages, and when i try to message 150 i get nothing b...
