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App not working

EE_User4321
Visitor

Every time I try to use the App I get so far - I go to the log in page and enter my email address, verify it's me and then I enter the pass code sent to my phone but every time it takes me back to the log in page. It's  REALLY frustrating. 

1 SOLUTION

Accepted Solutions
Michael_D
EE Community Support Team

Hi @EE_User4321 

The steps that @Chris_B has mentioned should help to get you into the app, but if you find you are still struggling after trying this, give our tech guides a call and they can look into this further for you.

Michael

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@EE_User4321  Clear your browser history and cookies and then delete and restart the device then reinstall the app and try again. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Michael_D
EE Community Support Team

Hi @EE_User4321 

The steps that @Chris_B has mentioned should help to get you into the app, but if you find you are still struggling after trying this, give our tech guides a call and they can look into this further for you.

Michael