App not showing remaining data

declan111 · ‎20-09-2023

For months and months now, my app cannot tell me how much data I have remaining.

It always says something like “Something went wrong. Please try again in a few minutes.”

It’s been months! Is this a known issue? I’ve reinstalled/signed out so many times but that hasn’t worked.

How can I check my usage in the meantime?

XRaySpeX · ‎20-09-2023

Text AL to 150 to see your usage & allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎20-09-2023

Text AL to 150 to see your usage & allowances.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

declan111 · ‎22-09-2023

Thanks!

XRaySpeX · ‎22-09-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Leanne_T · ‎22-09-2023

Hi @declan111

Thanks for coming to the community.

If you report this to our customer care team on 150, they can raise a support ticket for your My EE not showing the allowance details to get resolved 🙂

Leanne.

Gav1967 · ‎07-11-2023

Sent AL to 150 got a txt back saying they had a problem and to try later

Katie_B · ‎08-11-2023

Hello @Gav1967.

Are you unable to see your data when your log in to both the EE app and the EE website?

Have you tried again this morning?

Speak soon,

Katie