App not loading

[Eliroseferg]

I’m trying to view my latest bill but I log in to the app and it comes up with an error same when I am trying to sign on on the website. Is there a problem with EE at the moment? 

[Lesley_W]

Hi @howard23 

Thanks for coming to our community.

Have you reported this to our technical team yet? It sounds like something our team may need to raise a support ticket for.

Lesley

[HastingsDave]

I have a Samsung A16 as well and the app doesn't work,  but it does work on my Samsung tablet,  Could be a problem with the phone. The phone is so slow, one of the worst I've ever had. 

[Katie_B]

Hi @HastingsDave. 

Thanks for coming here. 

Is your handset running on the latest software?

Katie