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App not linking

Elliemunro1
Visitor

I just got my pay as you go SIM card, and my number has just been brought over from Three today.  I am trying to link my phone to the EE app so I know how much data I have etc and for when I need to renew the pack next month.  It’s saying it’s linked when I done it then I go onto the app and it’s still coming up with saying please link a product to see you data usage, calls etc.  is there a way I can fix this so I can see it? 

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @Elliemunro1,

Welcome to the EE Community. 🙂

As your number transfer has just completed, please allow 24 hours and try to register with My EE again.

Please let us know if your continue to see the same issue.

Thanks

James

View solution in original post

1 REPLY 1
James_B
EE Community Manager
EE Community Manager

Hi @Elliemunro1,

Welcome to the EE Community. 🙂

As your number transfer has just completed, please allow 24 hours and try to register with My EE again.

Please let us know if your continue to see the same issue.

Thanks

James