App and website Can not link my phone

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Hi, I have logged in my EE APP, but I do not know why I am required to link my product. I have never logged out. I need to log in my account to Pay my last bill because I changed it to Pay as you go last month. But I'm not in the UK now and I can't use the phone to call EE, I can't send text messages or even come to EE stores, I haven't found anywhere to chat online, I can only get help in this way, I won't be back in the UK until October.

 

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I mean, your last staff member told me that it would be OK to pay through Fast payment, but I don't quite understand. I have paid, but now I really have no way to communicate with EE. I can't make a phone call. If there is any other situation, can I go to the EE store to confirm it after coming to the UK in October? If you pay by bank, do you pay as you go into your account or bill? That's all I can do right now.

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Hi，I found my previous paper contract. Does a/c number refer to Identification number? All I found was the VAT Identification number  on the invoice and agreement number.

[XRaySpeX]

No, it's not a VAT no.

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So the account number that you pay as you go is different than the account number you had before? Then I have no way to know the previous one and there is no other number on this contract, so am I in the pay as you go account now? I applied for the change last month, but I looked up one of my acount numbers yesterday and I don't know if that's from before or pay as you go. I really have no other way to think of. I have tried all the ways I can think of. If there is any unexpected situation in the end, I can only come back to the UK to deal with it in EE stores in October.

[XRaySpeX]

You'll find your a/c no. in your online MyEE. It will be that of your contract  as you can't add your PAYG  to it. They don't mix.

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The problem is that I can't view anything on the EE APP or website! Because I don't know why EE asked me to link device, but there was no situation before and I couldn't contact EE either.

So you mean that there is only one account number, right? It has nothing to do with my plan. I checked an account number through the Guide of EE sim card yesterday.If that's the case, I'll pay again with a bank transfer and use this a/c number.

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 The biggest problem is that I can't use EE APP. At first, I hope someone can help me link device, because I can't contact EE except through this way.

[XRaySpeX]

Why don't you just login to your EE a/c? That "Link your device" is coming up cuz you're not logged in.

I recommend you do it online rather than the app.

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No, I logged in to my account and password, and there's nothing wrong with that. The problem is that after I log in, both on the software and the website, EE asks for the link device. After I tried the link phone number, EE showed a confirmation message asking me to go to the EE store or make a phone call, but now I can't go to the EE store or communicate with the phone.

But just like what you said before, will EE automatically deduct the payment bill from my account balance for the recharge I have completed by Fast Payment (if so, because I have changed the plan, I don't know, and I can't check it now).

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