Adding New Pay Monthly Service to EE online account

tri82 · ‎05-07-2022

I have just received my shiny new EE pay monthly sim however the service it is connected to is not appearing in my EE app. I can only see an old pay-as-you-go service.

Any suggestions?

Chris_B · ‎05-07-2022

@tri82 Did you keep your old PAYG number? If you didn’t then you need to setup a new account as it’s a different number so different account.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Leanne_T · ‎05-07-2022

Hi @tri82

Thanks for coming here 🙂

If you are using the same number or email address linked to an old account, please call us on 150 and the team can get this removed for you 🙂

Leanne.