Add myself as user when partner is bill payer???

[BobbyGooding]

---

---

Just got a new sim only from EE but got it through my partner’s account because she is long time customer and got 30% discount.

Everything I’m reading online says I should be able to be added to the sim as a user so I can view data usage etc whilst she remains the bill payer/account holder… but I can’t for the life of me find that option anywhere.

If I try link the phone number to my EE account it says it’s already linked.

Various references in older posts to “bill payer” setting in “My EE” on these community posts but those options don’t seem to exist anymore?

Is there a way my phone number can be linked to my EE account as a user whilst remaining on my partner’s account as the bill payer?

[James_B]

Has your partner successfully linked the number as the bill payer in their app, @BobbyGooding?

James

[BobbyGooding]

It shows in her account on the app and she has drop down to select the three different numbers bought through her account, I cannot for the life me figure out where to see if she’s added as the bill payer or not. It was just added automatically. If I follow the same “link product” process on her account and choose “ I am bill payer” it just says already added to account. 

[James_B]

I'd recommend contacting our Mobile Care Team so they can take a look at this at an account level, @BobbyGooding 

They'll be happy to help. 🙂

James