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Account.

outofdoorsgirl
Explorer

‎12-06-2023 12:08 PM

Why can I no longer access my account - after your ‘so called’ improvements???   Rubbish.  I’ve been lied to about an upgrade & now no- one will listen to my complaint.   I’m paying  £20 MORE a month than I need to - or pay £300 to get out of a contract I didn’t know I was put onto. BEYOND ANGRY.  (pensioner)

0 Helpful
5 REPLIES 5
Schockwave
EE Community Star
EE Community Star

‎12-06-2023 12:25 PM

@outofdoorsgirl , have you made sure that you have the latest version? Have tried uninstalling and reinstalling the app?

You may need to ring customer service to get your account reset.

You should be able to log in via the website to access your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎12-06-2023 12:53 PM

@outofdoorsgirl  Have you tried clearing the device cache?      Can you login to your online account?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Navan
Investigator
Investigator

‎19-08-2024 08:16 PM - last edited on ‎19-08-2024 09:22 PM by EE Community Moderator

Hello I'm navan

 

0 Helpful
Navan
Investigator
Investigator
In response to Navan

‎19-08-2024 08:17 PM - last edited on ‎19-08-2024 09:23 PM by EE Community Moderator

My account number ************

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

0 Helpful
Rach_H
EE Community Support Team
In response to Navan

‎20-08-2024 08:20 AM

Hi @Navan,

Welcome to the Community!

Is there anything we can help you with today?

Rach

0 Helpful