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Account.

outofdoorsgirl
Explorer

‎12-06-2023 12:08 PM

Why can I no longer access my account - after your ‘so called’ improvements???   Rubbish.  I’ve been lied to about an upgrade & now no- one will listen to my complaint.   I’m paying  £20 MORE a month than I need to - or pay £300 to get out of a contract I didn’t know I was put onto. BEYOND ANGRY.  (pensioner)

0 Helpful
2 REPLIES 2
Schockwave
Community Hero
Community Hero

‎12-06-2023 12:25 PM

@outofdoorsgirl , have you made sure that you have the latest version? Have tried uninstalling and reinstalling the app?

You may need to ring customer service to get your account reset.

You should be able to log in via the website to access your account.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
Grand Master
Grand Master
In response to Schockwave

‎12-06-2023 12:53 PM

@outofdoorsgirl  Have you tried clearing the device cache?      Can you login to your online account?