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Account holder

CMNeuch
Visitor

‎19-10-2022 03:23 PM

Hi my account is saying i am not the account holder making it impossible for me to shop

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎19-10-2022 04:25 PM

Hello @CMNeuch ,

Welcome to the community,

If you are the account holder, I would suggest ringing customer service to sort this out, if you cannot do this via the website, or if it is showing someone else the account holder, you may be able to get them to change it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Christopher_G
EE Community Support Team

‎19-10-2022 05:48 PM

Hi @CMNeuch

Are you able to change your account to the 'bill payer' in the manage numbers section of your My EE account?

Chris