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Account holder?

ClaudiaRoseLang
Visitor

‎16-02-2022 07:09 PM

Hi so just wondering if anyone could help:

I am the bill payer of my current phone (iphone6s) and am looking to upgrade, but when I go to the site it says that I need to check with the account holder? 

To clarify, my mum I'm assuming USED to be my account holder but it was all switched to me years ago and my mum is no longer with EE. If I put in her email then it redirects to my account, where once again it says I need to talk to my account holder. I'm unsure of what I need to do? 

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XRaySpeX
Grand Master
Grand Master

‎16-02-2022 07:34 PM

Can you change it in your online MyEE under Menu > A/C Settings > Manage numbers to "Yes, I am the Account holder"?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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