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Account closed

Carlyannefagg1
Explorer

‎16-01-2026 04:08 PM - last edited on ‎17-01-2026 08:50 AM by

Why does it say my account is closed

0 Helpful
3 REPLIES 3
Michael_D
EE Community Support Team

‎17-01-2026 08:54 AM - edited ‎17-01-2026 09:10 AM

Hi @Carlyannefagg1 

Thanks for coming to the community.

We don't have access to your account here to see why it may be showing as closed, but it can be linked to an old account if you have made any recent changes to your account.

If you give our customer service guides a call, they will bring up your account and look into this for you.

Michael

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XRaySpeX
EE Community Star
EE Community Star

‎17-01-2026 05:34 PM

Account for what? Contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Carlyannefagg1
Explorer
In response to XRaySpeX

‎17-01-2026 05:42 PM

Contract
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