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Account Info

GemSheps10
Visitor

‎04-01-2023 10:11 AM

I am trying to manage my account through the my EE app but its saying I am unable to do so as I am not the account holder but I am!

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎04-01-2023 11:43 AM

Hi @GemSheps10. 

Please give us a call on 150 and a member of our customer care team will be able to help change your My EE account settings. 

Katie 🙂

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎04-01-2023 12:12 PM

You need to be set up as the Bill Payer under Account Settings > Manage Numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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