Hi,
After ordering a new set of headphones through my contract and several issues later, my EE app is STILL showing Account Closed.
Called accounts, they messed around, said it was fixed.. it was not.
Called Tech, they “fixed” the issues the person above made, said it was sorted, the app would begin to work after X amount of time… it did not.
Now I’m unable to access anything relating to my contracts with you, can’t access my bills or charges, can’t see what I have remaining on contracts etc. After many issues with slow mobile data speeds (still unresolved), now this, not exactly having a great time with EE.
I’m not interested in sitting on hold, to then repeat myself and be passed to another department for it to not be resolved. I’m writing here because there’s no other option due to my EE app not working!
When I finally gain access to my app and contract info etc. I will be running the contract down and leaving, paying way over for a substandard service.
