Sometime in May I upgraded my contract and got a new device, and had to change the address on my account to get it delivered. In the process of choosing a new device, I spoke with an agent on the live chat about what add-on deals I would be eligible for. Unfortunately I didn't go through with any of the deals I spoke to this agent about, and they responded by getting quite irate and telling me I would no longer be able to have an add-on due to declining their offers. For about a week after, my access to the store was limited. Since then, MyEE app just shows "Account Closed Remember to pay your final bill..." This leaves me unable to use the app or pay my bill. If I click the bill info button it takes me to a webpage when I am also unable to pay my bill. Last month I called customer service about this issue and to make my first payment in my new plan, and after being passed around a bit I was told that "they are aware of the issue and are being told to inform customers experiencing this issue to wait 10 working days" and I had to pay my bill over the phone. Here I am a month later needing to pay my bill again and I am still unable to use the app. Please help me resolve this.
