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APP Down time.

Ikyu
Visitor

‎28-05-2023 03:52 AM

Hi, It's bank holiday weekend, the app been down all day, I'm unable to give my daughter any data, hence she now not allowed out because I'm unable to track her location for safety..... why so long downtime??

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎28-05-2023 06:56 AM

Hi @Ikyu 

Unfortunately maintenance happens.

The app seems to be working now. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Leanne_T
EE Community Support Team

‎28-05-2023 07:07 AM

Hi @Ikyu 

Thanks for coming here. 

Can you try deleting the app, then going to your app/play store and redownloading the My EE app. 

Does this work for you? 

Leanne.

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