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1 free smart benefit included … not

NA2222
Explorer

‎20-08-2022 09:49 AM

When trying to upgrade my phone I opt for the tariff with a smart benefit but at check out you are charging for the benefit??? How is that free?

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3 REPLIES 3
Schockwave
EE Community Star
EE Community Star

‎20-08-2022 11:16 AM

Hello @NA2222 ,

Welcome to the community,

Not sure, as the tariff comes with the smart benefit, and you then choose what you want to use the smart benefit for via your account once set up. Have you made sure that you have signed up for the tariff that has the smart benefit included?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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NA2222
Explorer
In response to Schockwave

‎20-08-2022 11:28 AM

Yes I selected the tariff with a smart benefit. When you then add the phone to your basket it asks you to select which one you want but the price is added as well so it is not free as the tariff is suggesting. Regards!

Sent from my iPhone
0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to NA2222

‎20-08-2022 11:30 AM

@NA2222 , You can always ring customer service and find out, not sure why it is then added, as that does seem strange. 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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