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odered a phone by mistake??

yasin-111
Visitor

‎16-01-2026 04:10 AM

hello everyone i ordered a 17 pro just now literally 10 minutes ago not realising it wasn’t the 17 pro max? is there any way i will be able to cancel this ? and when i go on the app it says i dont have anything also the bill hasn’t come out my account however it says order confirmed on my emails sending me the order number 

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XRaySpeX
EE Community Star
EE Community Star

‎16-01-2026 05:17 AM

@yasin-111 : If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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