how to remove multi line discount

jezgermann
Explorer

Hello, 

I tried to upgrade online but it seems that I can't add my EE perks discount because when I logged in the multi line discount automatically applied and there isn't an option for me to remove it. I called customer care team and even them can't help me about it. Is there any other way I could remove it so I could apply my EE perks discount.

Thank you.

Jez

2 REPLIES 2
jezgermann
Explorer

Hi I'm having the same issue, it seems that multi line discount is automatically applied when I logged in online and try to upgrade. I called customer care team and they can't help me about it as there isn't an option for me to remove the multi line discount so I could apply my EE perks discount code.

Is there anyone that can help me to remove it?

 

Thanks

Ali_A
EE Community Support Team

@jezgermann 

Do you get an error when you try to add the code while it's showing the multi-plan discount? 

Ali