Roaming in Japan

[15Wilcote]

Anyone else have problems buying roaming data in Japan? I didn't receive the usual txt from EE when l landed in Japan( ie giving you link to daily roaming charge, so can't set it up.

[Northerner]

Hi @15Wilcote 

Are you on EE PAYG or pay monthly contract.

Thanks 

[XRaySpeX]

@15Wilcote : Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[bristolian]

You reference the "usual txt from EE" which tells me you've roamed previously. Have you used your phone outside the EU in the past? Roaming can be an EU-specific/global toggle.

If you haven't roamed outside the EU, your account settings may be EU-only.. CS can confirm this

If you have, try manually selecting a local network rather than waiting for automatic to do the trick.