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Need help unlinking mobile number from old profile

Anthony6476
Visitor

‎21-08-2026 08:26 PM

Hello, I am trying to link my mobile phone number to my new EE ID profile, but I keep getting an error saying 'That number is already linked'. It seems to be stuck on an old backend account. Please can an EE Guide send me a private message to help unlink it so I can manage my plan and access my TNT Sports add-on? Thank you

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎21-08-2026 09:19 PM

@Anthony6476 : There are no EE Guides here. This public user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Alex_H
EE Community Support Team

‎22-08-2026 08:55 AM - edited ‎22-08-2026 02:44 PM

Hi @Anthony6476,

Welcome to the EE Community

As mentioned to resolve the profile issue with linking your mobile number you will need to get in touch with our team for support.

However if you have TNT Sports as an add-on or inclusive extra part of your mobile though, in the meantime you can activate that just by visiting ee.co.uk/tntsports you don't need to login.

If you don't yet have it added or selected you can add via text using the information on our help page. 

Alex