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Mobile data not working abroad

Thomasuthwatt
Visitor

‎29-03-2026 09:50 AM

Dear community of EE,

I arrived in France, Carcassone yesterday at 17:00, since then I have been trying to connect by using my mobile data on apps like safari, TikTok and many more. However it seems that it won’t work, I have tried so many solutions by turning airplane mode of and on for 10 seconds, I have fully reset my phone and it still doesn’t work. Has anybody got any clues on why this isn’t working? It also says that I have full signal bars and 4g but still seems to not work. I have looked at how much data I have and it’s more than enough.

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎29-03-2026 10:13 AM - edited ‎29-03-2026 10:14 AM

Hi @Thomasuthwatt 

Are you on EE PAYG or pay monthly contract.

Did you receive a welcome text in France.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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