It's so difficult to issue a compliment NOT a complaint

[Delboy20]

I just want to say a massive thank you to EE Team members Derek & Nikki (I hope that's how they both spell their names).

I work with a charity offering support to older folk with their technology.

Today the Lady I was assisting  is in her mid 90's and very hard of hearing. Both Derek & Nikki went to great lengths to sort out her texting issue when she moved to EE from another provider.

Thank you both for your great patience.

Derek

[Katie_B]

Hello @Delboy20. 

Thanks so much for coming here and leaving this feedback for Derek and Nikki. 

So I can ensure this feedback gets back to them please could you send me a private message with their last name and department they worked in. 

Speak soon, 

Katie

[Delboy20]

Sadly I don’t have their last names.
I rang on behalf my Age Uk customer who is very hard of hearing and has just joined you from O2.
Texting is vital to her and she wasn’t able to send or receive. Derek passed us onto Nikki who helped us to reset her network settings which sorted the problem.
I hope this helps you to identify/find them.
Kind regards
Derek 
Sent from my iPad

[Mod edit - personal details removed]

[Peter_W]

Thanks @Delboy20.

I've had to edit your post slightly as we recommend not to share your details in public.

Private messages have been unlocked for you now though, so if you head to your Community Inbox this will let you start a new message with me where you can share your number.

Peter