I have never been so frustrated at trying to get to speak to a person at EE.

[LizT4]

I really would like to say how bad the pathway to getting to speak to a person is.  Step up ee. You charge high rates for very poor customer service.

Please add option on the phone for person to person. 

[Rach_H · Accepted solution]

Hi @LizT4,

Welcome to the Community!

I'm sorry to hear about the trouble you've had speaking with our team. If you call us and choose option 2 you should be able to get straight through to the team, or choose option 1 to use our text service to get connected.

Rach