EE text message stating change in plan

[GooseWild]

I received a text message from EE stating that my mobile sim plan is changing on the 29th of July and will they will be charging me £16/month.

I am currently paying £11/month on a monthly rolling contract. I have tried to call 150 but it has stopped working/connecting. Logging into the website it states that there are currently issues with telephony. How convenient!

I have gone onto GiffGaff website and they can provide me with a sim only monthly rolling contract for £6/month with 2GB of data/free calls and text. (Don't use much data as working from home.)

I have been with EE for a very long time (mobile sim) and I find the current situation is appalling customer service. 

I Need to find a way of contacting EE to question there change in my mobile plan.

Any ideas

[Northerner]

Hi @GooseWild 

You'll need to speak to EE on 150. 

As per EE network terms and conditions if you are out of contract they can after giving 30 days notice mode you off a legacy tariff. As you're out of contract you can cancel or move. 

Thanks 

[Schockwave]

@GooseWild , there is an outage since yesterday, so contacting customer service is not available unless you are lucky to get through, once the problem is sorted, you will be able to speak to them. This is a network issue.