EE account from self employed to student

[Salman98507]

I'm a international student I was start my sim contract on November 2024 with EE that time I was new in this country and due to a language barrier my account was created is a self employed last day I visited the EE store to upgrade the contract but a girl told me that your account is a self employed if you want a iPhone 16 pro max you will pay €82 plus pound because of VAT but is a student the same thing will get under €70 pounds so can I change it to student.

[Northerner]

Hi @Salman98507 

Are you on SIM only currently. 

You cannot be a business tariff. 

Thanks 

[Salman98507]

Yes I'm sum only contract but now I want to upgrade to unlimited data with phone

[Matt_124]

A Business Account can only be turned back into a Consumer Account by calling Customer Services on 150.

As to why the store set it up as a Sole Trader/Self-Employed account is unclear, but typically there is a self-certification process for this that you have to agree digitally before the sale can proceed.

Your best bet is to call Business Customer Services and explain the situation as best you can to see how you can proceed.

The process for Student Discount however can only be done on Online Upgrades on a Consumer Account. You can read more on Student Discount here: https://ee.co.uk/mobile/student-discount/student-beans-offer