EE Spain

[isaleemg4]

Driving home from Spain and cannot call anyone or recieve. Very poor whats happening 

[Rach_H]

Hi @isaleemg4,

Welcome to the Community!

I'm sorry to hear about the trouble you're having. Have you been able to make and receive calls previously?

Rach

[Schockwave]

@isaleemg4 , did you receive the welcome message from EE? If you did not, did you enable roaming on your account? Pay as you go is already enabled, but not contract.

Have you done a manual search for a network rather than automatic enabling it?

[XRaySpeX]

@isaleemg4 : Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before leaving to go abroad?

If you are on contract, did you activate roaming on your EE a/c before leaving UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. using a web-calling app over WiFi. 

[Schockwave]

@XRaySpeX , @isaleemg4 , have just read in another thread, there is a worldwide outage at the moment which EE are trying to resolve, so no idea and doubt anything we say will help, just hope it will soon be resolved.

[XRaySpeX]

@Schockwave : I understand from other posts that while making calls is the problem, receiving them is OK.

[Schockwave]

@XRaySpeX , some have also said making and receiving calls are not working, despite working prior to this outage.