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EE Game Card not received

Imran97
Explorer

‎25-09-2025 02:33 PM

I have ordered the PS5 pro Online and was supposed to receive my £125 EE GAME CARD but did not receive it. It’s been more than 2 weeks since it was delivered. I filled in 2 complaints form and waited more than 72 hours and all I got was a text saying complained closed. What more can I do to get my ee game card. I have contacted ee more than 5 times and nothing is being done to get what I am owed!!!’ 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎25-09-2025 05:02 PM

Hello @Imran97. 

Thanks for coming here. 

I am sorry to hear you have still not received your Game Card. 

Have you tried texting EE GameCard to 150?

Speak soon, 

Katie

0 Helpful
Imran97
Explorer
In response to Katie_B

‎25-09-2025 07:51 PM

Hi @Katie_B 

I have tried texting 150 and had no response nor received the game card. I have tried everything else that I was asked of and still nothing has been done to resolve this issue. What more can I do??? This is frustrating.  

0 Helpful