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EE Community Login Session

Rky
Prodigious Contributor
Prodigious Contributor

‎16-06-2024 12:58 PM - edited ‎16-06-2024 01:06 PM

Hi

Am I the only one who is getting logged out from community if I am not active for 5-10 minutes or you all are not getting prompted login page and duration is longer for you?

Best Regards,
Raj
0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎16-06-2024 01:19 PM

@Rky : Never really timed it but I do get logged out faster on mobile than on desktop. That may be cuz I use desktop much more but even when I'm idle on it & doing other things on PC it seems to stay logged in for hours.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful
Northerner
EE Community Star
EE Community Star

‎16-06-2024 01:24 PM

Hi @Rky 

Yes there is auto log out.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Rky
Prodigious Contributor
Prodigious Contributor
In response to Northerner

‎16-06-2024 01:31 PM

Okay I thought 2FA has impacted this. May be worth having it as min value of minutes rather than 5-10 minutes 

Best Regards,
Raj
0 Helpful