Customer Service

Gary1236
Visitor

Why cant I get to speak with anyone I call 150 and they we  have sent you a text no Text arrives and repeat GRRRRRRRR

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

Hi @Gary1236,

Welcome to the Community!

I'm sorry to hear you're having trouble using our digital call service. If you give us another call, and select option 2, you should get straight through to the team.

Rach

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3 REPLIES 3
Rach_H
EE Community Support Team

Hi @Gary1236,

Welcome to the Community!

I'm sorry to hear you're having trouble using our digital call service. If you give us another call, and select option 2, you should get straight through to the team.

Rach

Stokeystu
Visitor

When we first joined we paid £20  and was told that that amount would be knocked of my first bill ..... It wasn't I still paid the £29.99 .my bill has come through again and it's still £ 29.99 .I had tried to call but get auto bot  the broadband is useless can't even get anything  in the garden . If this carries on I'm going back to talk talk . This is a useless customer service.

Leanne_T
EE Community Support Team

Hi there @Stokeystu 

Thanks for coming to the community. 

If you could try calling us again, the team will get the account and payments looked into for you to help get this sorted 🙂

You can call 0800 956 6000 from any phone. 

Leanne.