04-04-2025 06:12 PM
EE have now failed twice to fulfill a DSAR request. Once they provided half the information and as a result said they would submit a new request and send all the information.
They are now saying this wasn’t actioned, despite me have a privacy request ID, and that no request is outstanding.
What are they hiding and what is my recourse. How can they deny a request exists when they have send me an ID for it. They say it doesn’t exist and haven’t even offered to set up another request to send me the information
All seems a little dodgy to me
Thoughts?
Thanks
Lee
04-04-2025 06:47 PM
What half info didn't they supply?
04-04-2025 06:55 PM
Sent calls but not webchat messages. Now refusing to acknowledge a further request exists despite me having a reference for it
04-04-2025 08:33 PM
Hi @Wilkslee
You'll need to complain to the ICO.
Thanks
04-04-2025 08:57 PM - edited 04-04-2025 08:58 PM
EE have no record of incoming msgs. Do you mean webchat with EE or elsewhere?
04-04-2025 09:13 PM
I said webchat in message