Call Dropping

[madeline50]

Hi last week or so my calls keep dropping I have spoken to someone at EE they gave instructions turn phone off still dropping she said it was me my phone ? But after popping message on village FB page 

several other have same issue  SO MY QUESTION please how do I stop call dropping I need a good connection as I call my mum who’s in a care home so I can’t keep phoning back ?

and I need for them to call me in emergency 

I have enabled Wi-Fi calls Wi-Fi is on all time 

have turned phone off shut down and re started 

not sure what else I can do phone is up to date and just over a year old I can’t really afford to buy new phone as only had it short time and I got it from EE local shop 

Samsung Galaxy A05s 

Thanks in advance 

[XRaySpeX]

@madeline50 : If it is a neighbourhood issue, you could consult Check service in your area  to see if any faults are being attended to in your local area. You may also Report a Problem there.

[madeline50]

Tried to use this service to report issue I could t get pass what device ? I put make model of phone 

kept saying enter mobile device 

[bristolian]

Choose either your own phone model, or the nearest equivalent.

The drop-downs are mainly intended to filter for 4G/5G phones, and thus which network technologies could potentially be needing checks in the relevant area.

[madeline50]

Hi I tried won’t let me do any thing Samsung 

or Galaxy 

or android?

sorry I tried several times if I have t been with EE for more years than I can remember I would leave