2FA

Midnight_Voice
EE Community Star
EE Community Star

EE seem to be threatening to make me use 2FA to log on to this Community.

This will not sit well with me 😢

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
22 REPLIES 22
DarrenDev
EE Product Expert

2FA is being rolled out across all systems that require an EE ID - authentication is only as secure as its weakest point.

@DarrenDev : Is that mandatory 2FA?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@DarrenDev 

I suspect that this goes back to your earlier observation that logging on to EE carries with it a great deal more financial implications than does logging on to the BT Community, which is separate from the money stuff.

So in this case, EE’s 2FA, in protecting the baby, carries with it the overkill of also protecting the bathwater 😢

*Longtime YouView box owner & broadband customer (was BT now EE), but only recently a full EETV subscriber*
Minkey1
Star Contributor
Star Contributor

I think i got 3 or 4 chances to defer it, then it applied it anyway.

I understand why, but i hate the fact that due to scrotes we have to be subjected to this, and constantly having to log back in to stuff.

What times we live in.

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K
Northerner
EE Community Star
EE Community Star

Hi @DarrenDev 

This is a fantastic move to secure the community, customers and EE. Just a shame authentication app is not an option. 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I've already raised an issue that it means people without mobile phones will no longer be able to have an EE ID. Relying solely on mobile is a mistake.

I’m far more concerned about my 4 banking apps, each of which I can log into simply and seamlessly with Face ID 🤷🏼

Mike
EE Fibre 900 via SH+ with 2 Extenders, EE TV Pro & Mini boxes, 2 EE SIM's only, all originally BT.
LG Oled, Denon/Cambridge Audio 7.1, Panasonic 4K player, Apple TV 4K

@DarrenDev : It is indeed! My EE a/c for the Community has no linked EE products on it nor any financial details. So why do I have to protect it with 2FA, let alone needing a smartphone to so, which I abhor, ugh! C'mon, horses for courses!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
DanBD1
Valued Contributor
Valued Contributor

I wouldn't worry too much about it, i set up 2FA a week ago it's not once asked me to use and logs in with just normal password, like many things on the EE website it's broken