The EE Community

Question

Question . How do I get my order number

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Paid £15 for pack but it's missing after number transfer – can't make calls

Hi all,I recently joined EE and transferred my number from giffgaff. During the process, I paid £15 for a pack.However, the pack never appeared in my account — even before the number transfer completed. Now that the number transfer is done, I still c...

Order

I ordered a phone 3/06/25Had a confirmation email but nothing since?

Mobile broadband 4G

Hi, To improve the signal strength of my Mobile broadband ee 2nd line support have suggested an external antenna that is then cabled to an internal router, has anyone user experience of this upgrade and pictures would be great to understand what the ...

Nintendo Switch 2 Bundle

Hey there, I recently purchased one of the NS2 bundles with the EE app, the upfront payment went through but afterwards it was just a blank page with no confirmation email or text, I would normally not be to fussed about this but with there only bein...

Addon packs removed

I see you can no longer buy add on packs, as I use pay as you go this very disappointing. Have they deliberately removed them without telling anyone or is it just another bug in their horrendous app?

Resolved! Roaming Incoming Calls outside EU

Hi Community, I made the mistake of swapping my mobile device within my home country, causing alot of Mobile Banking disruption. Old phone is formatted and my bank is trying to call me but I'm not on a roaming plan nor have an active Subscription. An...

Still waiting for replacement SIM – can't access number or request PAC

Hi everyone,I'm honestly losing patience at this point. I requested a replacement SIM from EE on 26th May, and it still hasn’t arrived. In the meantime, I’m completely stuck because: I have no access to my number, as the old SIM stopped working. The ...

Direct debit

Direct debit was taken last month but not this month.I have checked my bank and it says its set up.Had a text to say I need to pay.Why is this?

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