no luck phoning a business with options 1 or 2. Never works
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11-09-2024 11:34 AM
When I phone a business number with number options to be connected to the correct department, the option numbers are not being recognised by the business. I have to use my mobile phone.
I have been told that EE knows this & there is nothing they can do until a router update!
Has anyone else been able to sort this out?
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11-09-2024 01:40 PM
Hey there @EM985.
Welcome to the EE Community!
Just so I can be sure I've got the right understanding of what's happening, am I correct in thinking whenever you're faced with a menu system when phoning from your Digital Voice connection, it's not recognising the key-presses?
If that's right, what kind of phone is it you're using?
Peter
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11-09-2024 06:20 PM
@EM985 Where do you have the phone plugged into at the moment, connection on the rear of the router, or to the remote adapter?
