YEALINK VIOP CONFIGURATION NIGHTMARE

[Drew8346]

Hi All,

I have a newly upgraded landline to digital. I purchased a yealink W73P cordless phone to use on the new line as we use tyhem at work and im really happy with them. I purchased an unlocke phone from a 3rd party provider and from what i can gather they need configuring to the EE/BT platform. This is where i cant get any sense from either BT/EE or the seller on how to do this. The base station is plugged into the back of the router and has the 3 solid green lights but the hand set just says NO MATCHED LINE and i get no further than this. Not even getting any help from the YEALINK help desk either, i think they are only really interested in business users.

Any help much apreciated on getting me up and running.

Cheers

Andrew

[Tonchi]

I have just left BT and have the very same problem  with W73P phone And  W70B base station

I have moved to Vodafone plugged in the ethernet cable and it worked

But now it doesn't

Re the above solution, also didn't work 

So any help greatly appreciated

Thanks

[juiceof2limes]

Firstly this is an EE forum so saying you have moved to Vodafone, you would be better off asking your questions to Vodafone or their forum if they have one.

I assume you are now either using your own hub or a Vodafone supplied one?
Did you port your landline number over as part of the broadband move to Vodafone?  If you didn't that like explains why it no longer works as your number has been released back into the EE pool.

Anyway, cannot really comment much further as no idea on Vodafone setup.

[Trin25]

Hi RichyChand,

Am having the same issue as you had but the ‘Register Handset’ route doesn’t seem to be working for me.

My set up:

Yealink T41S handset: in DECT mode (dongle attached) not SIP mode

Satellite Handsets W56H

Yealink W60B base station, through which the handsets connect.

Base station connected by Ethernet to EE Hub

Handsets were originally with a BT service, operating without a problem via the BT Router

We’ve switched to EE.

Handsets/Base Station have found the EE Home Hub IP address without a problem

BUT, as you, phones display ‘No Service’

Behind the scenes on the web portal for the phones (using the IP address on the phones/base station), the ‘Account’ section needs the following info for the digital phone (VOIP) service:

- Register Name

- User Name

- Password

- SIP Server 1: Server Host & Port

Getting these pieces of info correct seems to be the key. Not there yet.

Your success in registering your handsets may be able to help.

So, understanding your post…

- EE Home Hub home page

- Open ‘Phone’ tab

- click Register handset

- select ‘Register’ on - ?? each handset or just base station

I have followed this route but the handsets don’t register.

So, can I ask this of you: having got your Yealink handsets operational, by ref to the Account section of the web user interface for the handsets, what information did you/do you have entered for

- Register Name

- User Name

- Password

- SIP Server 1: Server Host & Port

(These will be generic for the digital voice service for all on EE and not specific to your account)

I’m working on the presumption that, with this information, I can enter it manually via the handset web interface and get them operational.

I hope you are happy (and able) to help me. Thanks for any assistance you can give.