I am helping my 88 mother who has moved recently and lives alone. BT insisted that she move to EE in the new property, and would only install a digital phone. This worked initially but is now not working, message 'No link to hub'. I have reset the router and tried WPS but no change. There is no mobile reception at the new house.
It is literally impossible to speak to anyone at EE. I tried to raise it as a fault. only response is by text (useless as there is no mobile coverage - I am having to drive to another location to receive texts). Last text advised that there is no line problem so all it OK. It is not!! Yes the hub works but the digital phone doesn't.
How can I speak to EE? Why can I not have an EE email address that at least I could email to as there is no mobile coverage. Or even online chat (doesn't seem to exist any more). How do I advise that my mother is vulnerable and needs assistance.
I really do not know what to do, any advice very much appreciated.
