Set Up Home Phone Adapter

[AndrewO1]

BT inform me that I am to be connected to Digital Voice in about a week's time. My router is a BT Smart Hub 2 with a green port for digital phones. I received an EE Home Phone Adapter. On separate occasions, I made attempts to set up the adapter by placing it next to the router and following the instructions. Every time the connection process failed with a red flashing light. I reset the router but it made no difference. Please advise of next steps. Many thanks.

[MandDr]

I have had an email to say it time to connect to digital and my home phone no longer works!!! But every time I try it flashing red 

[Leanne_T]

Hi there @MandDr 

Thanks for coming to the community. 

When did your home phone stop working? 

Have you tried the steps in our Set up your Digital Home Phone service page to see if this helps you get connected? 

Thanks 🙂

Leanne.

[JimM11]

@MandDr Sorry did not see your post from a couple day's ago, the notifications are just not updating correctly to me now, if you still need the assistance let me know. The info @Leanne_T sent to you may have got it all working.