Rest pendant

[c1992]

Can someone help me I have contacted 

new EE and I have been told a number of times by different colleagues that I cannot move to New Ee because I have a falls pendant but before I moved property, I had a false pendant and had New Ee but I had fiber to the  cabinet I have now moved into my new property and I am now being told by New Ee that because I have a pendant I cannot have New Ee I have other people in my building who has fall pendants and they have new EE so I do not understand why 

I have tried to explain to New Ee that other people in my property have pendants, but according to New Ee’s telly care team and I have also contacted the people who provided me my pendant and I have been told from them that New Ee are telling fibs telling me I can't have new ee please can someone help

[JimM11]

@c1992 ? this is nothing to do with new EE as the service, its all to do with fttc or fttp, with your new property if full fibre is available which is the fttp, then the falls pendant controller has to be digital signal control, not the older analogue box controller, so not sure what you have or what you are getting, also backup protection is required to keep both the router, ont and ideally the landline up for emergency condition. If you look at the model of pendant controller, the box that is plugged in currently to your older fttc landline, or take a picture and post back!

[c1992]

The box that my staff have plugs into a plug socket, not into the back of my router and my pendant is 4G enabled so I do not understand what New Ee gone about

[c1992]

The box that my staff have plugs into a plug socket, not into the back of my router and my pendant is 4G enabled so I do not understand what New Ee ARE GOING ON ABOUT 

[JimM11]

@c1992 In that case you are correct, if your pendant is 4G signal to the box then you should be able to get fixed broadband. When asked the question did you require landline, if so what did you answer, when asked the question if you needed landline, do you have a mobile as a backup should fibre go down, what did you answer, they are all RED flags to an EE CS guide, responses may automatically block getting broadband. Your move, does it involve getting fttp service or do you know the answer?

[c1992]

I said I do have a pendant

[c1992]

Please can you help me to understand what New Ee are going on about as I have explained myself a number of times and I am not being listened to

[c1992]

Yes, I do have a back up mobile

[c1992]

When I got asked, do I have a pendant I answer yes to the New Ee guide 

Then he went on to tell me that I could not have New Ee broadband because of digital voice 

[c1992]

I tried to explain to him last. I am not getting digital vice. I am just getting broadband AND TV ONLY