28-10-2024 10:49 PM - edited 28-10-2024 10:49 PM
Desperately looking for some help here please. My business relies on this phone number which has been cancelled without my consent!
contacted EE with regards to home move last month, stated that we cannot lose the number as it is linked to our business. Booked in for transfer to be completed on the 21st October for no engineer to turn up. I called that afternoon for them to tell me they had made an error with the order and re booked for the 5th November.
I then receive an email tonight stating that I have asked EE to stop my services as of tonight, saying that if it doesn’t look right please call. I called straight away for them to say it’s too late there is nothing that can be done to sort it. They have also said that they have cancelled the order that should have been taking place on the 5th November but couldn’t give me a reason for this being cancelled?!
I feel absolutely shocked at the service received after being a customer for 8 years and now having no business phone number which is all over vans/building/internet.
Does anyone know if there is anything at all I can do to try and save this number. Thanks for reading
Received email
@members
29-10-2024 12:29 PM
Good afternoon @Mcintoshrachael.
Thanks for taking the time to stop by the Community and highlight the experience you've had here.
If you rely on this number for your business I really understand how worrying this must be, and whilst we don't have access to accounts via this public forum, I definitely want to make sure we help point you in the right direction.
When you last spoke with our team how did they leave things with you?
Peter
29-10-2024 12:34 PM - edited 29-10-2024 12:49 PM
@Mcintoshrachael The public Forum has no account access or any knowledge of who or what has happened, and if you are with EE currently, would think that your number should be safe with them for a couple of weeks at least, is this a business BB account that you have or just straight home, looks like a complete mix up with the Home move side. Only EE CS can sort this out with you. And link to the help should you need it.