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Landline

elainecarter762
Visitor

‎23-04-2026 08:26 PM

My landline is not working properly since I changed over from Plusnet. There are folk who cannot get through when they phone from their landline and others from there mobile.,

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2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎23-04-2026 08:31 PM

Hello @elainecarter762 ,

Welcome to the community,

Where have you plugged your landline? Have you plugged it in the router? Which is where you would have to plug it in with the new system.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.
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XRaySpeX
EE Community Star
EE Community Star
In response to Schockwave

‎23-04-2026 08:58 PM

But you may have plugged it  into an ATA adapter remote from the router. That is also a valid place to plug it but may be less reliable than the back of the router. In which case try plugging it into the back of the router. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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