Landline Number not recognised

[chrislee1628]

It has been several months now, there is a dialtone, I can dial out, but when people call, they get the message that the number is not recognised.

It has been passed onto the complaints team who are looking into it, only after numerous emails and spending hours on the phone getting passed from one department to another. 

When the contract is up, I will not be staying with EE, should have just stayed with BT.

[chrislee1628]

the main telephone socket, it has the extra part that connects to it, separating the connection for the phone and fibre broadband.

the EE router is connected to a different socket that they installed, similar size but with flashing lights.

the issue is not with the wall sockets but with BT and EE, broadband was moved over fine, the telephone however wasn't. like I said, there is a dialtone on both the original telephone socket and the EE router, when making calls on both sockets the landline number comes up

Have been in contact with someone from EE Complaints who has been looking into it and trying to sort it out. everytime they call, it is to say that it hasn't been sorted out and will call me again at a later date.

worst case scenario is that we would be assigned a new landline number, which is unacceptable as the landline number was paid for, not a random number assigned by BT

*NowTV* not BT

[XRaySpeX]

Yes, that's a landline phone socket from which you are getting an analogue landline signal, which you you shouldn't do if you have DV.  It should be dead when you have DV. In my view the system is getting confused between them when somebody dials your no, (which you still retain).