Digital Landline Problem

[DMurph1939--]

This morning I lost my Digital Voice Land line connection. I transferred the Digital Voice Land Line along with new Fast Fibre Internet from BT 2mths ago and everything was working OK and paid for. A voice on the phone told me there was a problem and to talk to BT! When I have had problems with BT before I transferred to EE I was able to contact them on-line no problem. I do not seem to be able to contact anyone at EE except through a text or mobile phone with over 1 hours wait. My Internet connection is OK and working well. Any suggestions please?

[Leanne_T]

Morning @DMurph1939-- 

Thanks for coming to the community, I'm sorry you're Digital Home Phone has stopped working. 

Could you try the steps in our Unable to Make or Take Landline Calls with Digital Home Phone, to see if this helps get you up and running? 

If you have tried the steps and still have problems, you can text HELP to 66033 and we will run some tests and get back to you. 

Leanne

[JimM11]

@Leanne_T If you get time, just a quicky on this, is help does broadband and DV if you have one or have both, and phone to check older style landline which may be semi digital like say fttc connected landline. Or does phone just do a fttp/fttc DV connection only. 

Have used the help, many times while tracking down a BB fault, do not have DV at present due to all the issues, just did not wish to gamble on it until i can see some improvement in general.

[Leanne_T]

Hi @JimM11 

No problem, could I just check your question is this about texting HELP to 66033 and have Digital Voice? This is showing available on the Help pages 🙂

If I have not understood correctly, please let me know. 

Leanne. 

[JimM11]

@Leanne_T But there is also the other that says text Phone to 66033 for landline, Help to 66033 for broadband, so does get confusing as what to do or when. 

[Leanne_T]

Hi @JimM11 

This can help with landline and Digital Home phone 🙂

I appreciate the feedback and the contact us page Contact Us To Request Technical Support for Broadband and Landline has full details. 

Leanne. 

[DMurph1939--]

Hi All

Thank you to all who have posted replies. The Problem has now been solved. We were able to contact EE at exactly 8.00am and were fotunate  to speak on my wife's mobile to one of EE's experts called Rene. He spent some  talking us through the things to test and the one that worked was switching off the Hub internet connection, which he did from his end and on again. He was very patient and  thorough and he sent a text to my wife's mobile phone explaining exactly what he had done. We were given a survey to complete and we placed him as excellent.

Thank you again to all and Rene

[Christopher_G]

Hi @DMurph1939-- 

Thank you so much for coming back to let us know that your problem has been resolved. I'm so glad Rene was able to help you. 🙂

Chris

[JimM11]

@DMurph1939-- If the fault re-appears again some time later, please just switch off the router, wait 30 seconds and switch back on again, router will take about 5 mins to re boot. Do you know if you have the new EE router or still using your BT as your posting did not say.