Been a BT customer for quite a number of years and had the pleasure of having a perfectly working Digital Voice service since switched.
A couple of days ago I phoned up and asked to change to the New EE as that’s the way things are going now and thought I would give it a go.
Have the new Smart Hub Plus and ever since I have had no phone service. The hub states Not Configured.
Swap back to the BT Smart Hub 2 and it appears immediately, shows phone number on hub, phones work when paired and dial tone.
Back to the Smart Hub Plus and stubbornly stays on Not Configured.
All I have talked to at EE over the phone are confused by this (once they get passed the: what does it do when you try to make a call? How many handsets do you have? Silly questions when they have already been told that the hub is showing no VoIP Service).
The case has now been ‘passed up’ to [some acronym] team but so far I have had no confirmation, proof or evidence really that this true and I’m not being left in the lurch because they don’t know what to do.
Seems to me that the Smart Hub Plus obviously has buggy software but, what do I do? Because no one seems to know what to do when the service is obviously being provided (as with other hub it activates) but nothing they do from within EE kicks it in on the equipment they have provided me…?
I haven’t paid my first bill yet and I’m thinking perhaps holding it to ransom will get me nowhere but I will be paying £12 a month for unlimited calls on a service that simply doesn’t exist (from the consumer standpoint).
Anyone know of anything similar and any solutions to this? A clever hit with a hammer in the right place, or twist of blue wire to red wire to Hotwire Digital Voice into life?
That aside I’m also disappointed with the lack of configuration backup and restore and the lackluster event log on this new Plus router… the font could do with changing too. So close to Comic Sans it hurts a little inside when I see the GUI 🙂
But back onto a serious note… I really don’t know what I’m supposed to do at this point as it’s not in my nature to lay down and be fobbed off but instead to ‘get it fixed’.
