BT Essential phone with easy call blocking and answer machine

[HeidiP2]

I have a Digital cordless BT phone (Model K5-F91 TAM) which I bought in July 2023. In spring this year we switched the broadband from Sky to EE. Now it does not accept the inbuilt answer phone anymore (I only get messages by dialing 1571) and I can also not use the keypad to select choices which are given to me by service providers. Both features are absolutely necessary as my husband does not have a mobile phone and therefore cannot connect to any service which requires "select 1, select 2" etc.

An EE technician came to look at the problem but couldn't solve it. What do I do?

[HeidiP2]

Good idea; I'll do that. It's getting to be too much hassle, phoning EE and explaining over and over again.

[JimM11]

@HeidiP2 Sorry to hear it was not successful 100%, so close but yet so far, if you have time, regarding the EE DV Voicemail, have you found on the landline now that it is completely off?

[HeidiP2]

@JimM11 Your message prompted me to check it again (having done that various times last week), and sure enough there were two new messages from Sunday and Monday. Grrrrrrr......!  

[JimM11]

@HeidiP2 The two commands that you sent to 150 via mobile, would have switched your mobile service voicemail off. and nothing to do with the landline, thanks for getting back to let us know!

[HeidiP2]

@JimM11 @Ah, yes of course. I’m still working on it…!