We have Call Guardian enabled on our BT 4600 handsets and have programmed callers we wish to come straight through in the phone's directory, and thus avoid the Call Guardian screening.
Whilst most calls are answered successfully either by one press of the green answer button or a double press to answer and enable the loudspeaker, some incoming calls are cut off the instant we press the green answer button!!
We were switched to a digital landline when we changed over recently to EE broadband and therefore connected the phones base station directly into the router.
There is one caller, our son, whose incoming calls are currently being consistently cut off. He is calling from his mobile.
Has anyone experienced this issue, and if so, found a solution to the problem?
The phone's base station is situated fairly close to the EE Router and I haven't yet tried using the supplied 'Home Phone Adapter' in order to try situating the phone's base station in a different room, as I've read somewhere that if the base station is close to random interference in the 2.4GHz spectrum, this can cause issues.
Just want to see if the problem is just with the phone itself, or just the router or a combination of the two. I personally don't think it's a phone problem, but unfortunately we weren't using the 4600 phones when we had an analogue line before the switch to digital.
TIA
