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upgrade not clear

krishan95
Investigator
Investigator

‎27-12-2022 03:36 PM - edited ‎27-12-2022 03:39 PM

i currently have a sim only offer on my account im trying to get however the information isnt clear/transparent.

ive tried to do the upgrade by logging into myee> start upgrade>sim only> clicked on the deal

i got a deal showing £18 for 24m for unlimited text data and 1 benefit. (+the 20% off discount brings it down to £14.40). now when ive gone and call and asked on chat- asked if they can apply it on another number thats due an upgrade ive been told the £18 is only for the first 6 months then raises to £36. i sent them screenshots and theyve said although it doesnt show itll be in the terms and conditions if not then the 20% perk is clashing. only did this as i wanted it on both numbers not just the one.

because of its not stating clear, its unclear if its for 6 months or not, on checkout and everything leading to checkout shows nothing about it being for 6 months only, however chat and phone agents are adament?

spoke to their manager who said its 6 months too. my question now if i take it and it comes back as 6 months half price (which i do not want) can i revert back to the old contract, even though its up for renewal?

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4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎27-12-2022 06:50 PM

@krishan95 you get a 14 day cooling of period.  

But this is what you’re looking at. 
 
 

5FD1CCD5-CB9F-4198-8C26-9D3350D6D33B.jpeg

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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krishan95
Investigator
Investigator
In response to Chris_B

‎27-12-2022 07:33 PM - edited ‎27-12-2022 07:36 PM

 this is what i see, so when i reached out to get it for the number it shows on and another number thats due an upgrade they are adamant it has 6months half price. I cannot see that on my side. Even after emailing them screenshot they advised itll be half price for 6 months. I was going to chance it and take it and see what happens, but if its 6months for half price (which i dont want), whats the likelyhood of them giving me back the old contract?

2F2898AF-97A9-4985-B0F7-A47772F0E3CB.png

 

E27A40F5-35B2-4BFC-99CF-C959191F69AA.png

 

9018F79C-6EE8-4C8C-A1C9-82FDA868262F.jpeg

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krishan95
Investigator
Investigator

‎28-12-2022 09:32 AM

anyone know if theres someone that can help on here regards to getting this deal for another number i have or know of a way? would be highly appreciated.

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Chris_B
EE Community Star
EE Community Star
In response to krishan95

‎28-12-2022 09:45 AM

@krishan95   You’ll not get that,  while it might show that EE do not have to accept your request to have it as that offer should show its half price for 6 months.   

can you try looking on a different device?  As that offer is for 6 months then it’s full price. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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