Community Activity

Direct debit

I’ve opened a contract less than 6 weeks ago I’ve tried changing my direct debit twice to the middle off the month instead off the end and nothings changed

Jake176 by New Member
  • 1 Views
  • 0 replies
  • 0 Helpful

Payments not going through - charged twice

I've tried to make payments to pay my bill twice this month (1st time  through Apple Pay around two weeks ago, 2nd time by card payment yesterday the 19th after receiving a text saying my payment is overdue), so  they did not go through, and now I've...

eirian by Investigator
  • 47 Views
  • 4 replies
  • 0 Helpful

Samsung Poor battery perfprmance after Ui7 update

If your battery after the Ui7 update seems poor this is usually due to the self learn mode not kicking in after update, fix for it as so common is goto phone keypad, type in *#9900#, go down the hidden service menu list to Battery Status reset, selec...

Resolved! Loss of 5G coverage in NE4 9**

Similar to other recent posts, there’s a loss of 5G coverage in NE4 9** . 5G had been fine since it launched here but it disappeared about a week ago (4G only now on both EE phones in the house). Looking now,  your coverage checker says 5g isn’t avai...

ahad2 by Contributor
  • 854 Views
  • 26 replies
  • 7 Helpful

Resolved! Apparently I can't afford an upgrade

Is there an issue with upgrades?I am trying to upgrade from a sim only from £11 pm to a  36 month plan for £24 but after putting in salary range it's telling me I can't afford that. I put in one of the higher brackets so it's nonsense to think I can'...

tsfmbarr by Contributor
  • 161 Views
  • 10 replies
  • 1 Helpful

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

Screenshot 2025-05-20 at 18.22.19.png Screenshot 2025-05-20 at 18.22.57.png Screenshot 2025-05-20 at 18.23.07.png Screenshot 2025-05-20 at 18.23.33.png
49BW by Explorer
  • 30 Views
  • 1 replies
  • 0 Helpful

Roaming add-ons. How do they interact?

Ι have full roaming, roam in EU and Roam Further pass active in my new plan. Ηοw do these interact?In my previous plan I was able to use my allowance to call from/to US/EU while roaming and I asked for the same to be retained when I signed the new pl...

Elina_K by Investigator
  • 20 Views
  • 1 replies
  • 0 Helpful