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Tommyp90
Explorer

‎11-04-2025 06:33 PM

Hi I got cut off but called today to make a payment I paid £120 off of my bill and got put back on until the 27th and for some reason I have been cut off again today 

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3 REPLIES 3
Tommyp90
Explorer

‎11-04-2025 06:34 PM

Yes

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Mustrum
EE Community Star
EE Community Star

‎11-04-2025 08:10 PM

@Tommyp90   Alas no!

You need to call customer services, alas no one on here has account access or knows who you are.

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Chris_S
EE Community Support Team
In response to Tommyp90

‎12-04-2025 08:09 AM

Hi @Tommyp90 As @Mustrum correctly mentioned, we don't have access to customer accounts here in the EE Community.

I'd recommend giving one of our payment support team a call so that they can get this looked into for you.

To speak to a guide, you'd just need to dial 150 from an EE phone or 07953 966 150 from any other phone.

You can find a link to our contact us page here

Chris S

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