starting a package

[Spectrum1959]

I am trying to order a broadband and TV package from EE. Total is £49.00

when they then ask me my current supplier i say BT and they automatically send me to BT who say it will £107.00 

BT currently give me 35mbs for ££90 !!  + phone+ TV

[JimM11 · Accepted solution]

@Spectrum1959 As a BT supplied user, then you have to get BT to move you over to EE for the package that you require, EE will not take you on as a new customer as you are not new but existing and migrating within the group!

[XRaySpeX]

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@Spectrum1959 wrote:

BT currently give me 35mbs for ££90 !!  + phone+ TV

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What EE plan are they offering you to transfer to? Same speed?

Generally when they move you from BT to EE they try to give you like-for-like. So if you have any extras with BT, e.g. WiFi Discs, Hybrid Connect or Halo, you'll get & pay for more than the EE Essentials plan.

[Spectrum1959]

Thanks Jim did as you say and all sorted

[Spectrum1959]

Sorted thanks 

I had to transfer from BT, EE will not do it for you

I had 39mbs, TV sport and a land line for £117 a month

Now i have 

150mbs TNT sport, scrapped the land line all for £49.00 saving £68 a month 🙂

Result